Data Feed

[Draco76]

Hi,

I have signed up for a new demo account and when i try to connect it, i did not receive any live data and the log display:

"6B 09-16" is not enable for realtime level I quotes.
"6B 09-16" is not enable for realtime market depth.

This applies to all other instruments like 6E, CL..

please advice.

Thanks.

[NinjaTrader_AlanP]

Hello Draco76,

Thanks for your note.

This error is usually the result of an expired demo data feed. You may request a new demo username and password, but the CME may limit how many demos may be requested.

http://ninjatrader.com/FreeLiveData

You will receive two emails, one from NinjaTrader (you may disregard this one) and one from CQG (this is the one that will have the username and password for the new demo).

You will not need to re-download NinjaTrader, but will need to update your login credentials.

To do this go to Tools --> Account Connections

Select your NinjaTrader Continuum demo account and press 'Change'

Select Next on both the 'Manage an Existing Connection' and 'General' screens

Update your 'User Name' and 'Password' from the email you will receive from CQG (NOTE: Please ensure the "Demo Mode" box is checked)

Select 'Next' and then 'Finish'

After selecting 'OK' to the Disclaimer and 'Close' on the Account Connection Set Up you can connect under File> Connect > Select your Demo Connection

Please let us know if you need further assistance.

[Draco76]

hi,

I have tried your method and also has re-install but still cannot work.

I have also tried to get new username and pw but also cannot work.

Below is the log:

CQG.Adapter.SubcribeMarketDataResolve: F.US.EP.H16 could not be resolved.
Automated trading disable.
"6B 09-16" is not enable for realtime level I quotes.
"6B 09-16" is not enable for realtime market depth.

Kindly advice

Thanks.

[NinjaTrader_AlanP]

Hello Draco76,

Have you been able to successfully connect before?

When you request a new username and password, are you receiving an email with a username and password?

I look forward to your reply.

[sambar]

Same Problem

I have also encountered the same problem as Draco got new demo login in credentials from cqg
13/07/2016 09:07:36|1|2|cqg: Primary connection=Connecting, Price feed=Connecting
13/07/2016 09:07:36|1|2|Connecting to NinjaTrader data server (HDS10.NinjaTrader.com/31654)
13/07/2016 09:07:37|1|2|Connecting to NinjaTrader data server (HDS7.NinjaTrader.com/31654)
13/07/2016 09:07:51|1|2|cqg: Primary connection=Connected, Price feed=Connected
13/07/2016 09:07:51|1|2|Time to flatten=00:00:00, Flatten all=Disabled
13/07/2016 09:07:52|3|4|'6B 09-16' is not enabled for real time level I quotes.
13/07/2016 09:07:52|3|4|'FDAX 09-16' is not enabled for real time level I quotes.
13/07/2016 09:07:52|3|4|'FDAX 09-16' is not enabled for real time level I quotes.
13/07/2016 09:07:52|3|4|'FDAX 09-16' is not enabled for real time market depth.
13/07/2016 09:07:52|3|4|'FDAX 09-16' is not enabled for real time market depth.
13/07/2016 09:07:52|3|4|'CL 08-16' is not enabled for real time level I quotes.
13/07/2016 09:07:52|3|4|'CL 08-16' is not enabled for real time level I quotes.
13/07/2016 09:07:52|3|4|'ES 09-16' is not enabled for real time level I quotes.
13/07/2016 09:07:52|3|4|'ES 09-16' is not enabled for real time level I quotes.
13/07/2016 09:07:52|3|4|'FDAX 06-16' is not enabled for real time level I quotes.
Please could you advise
Thank you
Sam

[NinjaTrader_AlanP]

Hello Sambar,

I will need to see your log and trace for today look further into this inquiry.

Could you please send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->EMail Support in NinjaTrader. Put 'Att AlanP', in the subject field and enable 'Log and trace files'.