Ninja Trader stopped working

[robje737]

Hi

I ,m running Ninja Trader7 64 bit. When I start NT windows error saying: Ninjatrader has stopped working. When I click on ""view problem details"" the following is displayed. tried to start up several times but same problem. Any idea to fix it?






Beschrijving:
Stopped working

Probleemhandtekening:
Gebeurtenisnaam van probleem: CLR20r3
Probleemhandtekening 01: ninjatrader.exe
Probleemhandtekening 02: 7.0.1000.31
Probleemhandtekening 03: 56b21a0c
Probleemhandtekening 04: NinjaTrader.Core
Probleemhandtekening 05: 7.0.1000.31
Probleemhandtekening 06: 56b21a2c
Probleemhandtekening 07: 2b9d
Probleemhandtekening 08: 11
Probleemhandtekening 09: System.IO.FileNotFoundException
Versie van besturingssysteem: 6.1.7601.2.1.0.272.7
Landinstelling-id: 1043

Lees de onlineprivacyverklaring:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0413

Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:
C:\Windows\system32\nl-NL\erofflps.txt


thx in advance

Rob.

[NinjaTrader_Jason]

Hello Rob,

Can you please send me your log and trace files, so I can investigate. Log and trace files can be found at the following locations. Please attach the files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Jason, Ninja Trader stopped working' in the subject header.

Documents--> NinjaTrader 7--> Log--> log.20160509 for today. (log.yyyymmdd for any other date)

Documents--> NinjaTrader 7--> Trace--> trace.20160509 for today. (trace.yyyymmdd for any other date)

[robje737]

Hi Jason.

Files sent.

Rob

[NinjaTrader_Jason]

Unfortunately I have not received the email so far. Can you please resend the email. Could it be the files are larger than 5 MB?

[robje737]

Hi Jason.

Mail successfully sent again. No not larger than 5 mb

rob

[NinjaTrader_Jason]

Unfortunately I still do not see the email. Can you please send it to jason.hilling[at]ninjatrader[dot]com as well.