Unable to connect to database

[Segwin]

Installed NT7 on a Acer detachable tablet running Windows 10.

I get the message Unable to connect to database... I have attached the pic of the message as well.

Tried to uninstall and reinstall but it didn't help.

Thanks,

Terry

[NinjaTrader_Kyle]

Hello Terry,

Thank you for your post.

So that I can look into this please contact me by email at PlatformSuport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file. The trace file is found in the Documents > NinjaTrader 7 > Trace folder. I will need a copy of the file named 'trace.20160424.txt'.

[Segwin]

Thanks Kyle - the email has been sent with the file attached as requested.

Terry

[Segwin]

I sent my trace file in, any word on the error message & how to fix it?

EDIT: The 32bit works. I'm just getting this message on the 64bit NT7.

Running Win10.

Thanks,

Terry

[NinjaTrader_Brandon]

Hello Terry,
Thanks for your reply.
What ticket number was assigned to your inquiry?

[Segwin]

I don't think I got a ticket number.

[NinjaTrader_Brandon]

Hello Segwin,
Thanks for your reply.
Please try sending the files once again by going to Help> Mail to Platform Support
In the message include a link to this forum topic.

[Segwin]

I can't get past this error message (attached). After the error message the program just shuts down. I can't get to the Help menu.

[NinjaTrader_Kyle]

Hello Terry,

NinjaTrader requires various Microsoft components to run, one of which is SQL compact Edition. Currently you may not have SQL Compact Edition or possibly have the incorrect version of SQL Compact Edition installed.

Please follow the below steps to ensure the correct version of SQL Compact Edition is installed on your PC.

Navigate to the Windows Control Panel
Add and remove software/programs
Uninstall any SQL Compact Editions you see, if none are present you may ignore this step and continue onto the next step
Install latest SQL Compact Edition 3.5. SP2 which is available here: Download Here
Once you run the downloaded file it will ask you for a directory to extract the installer to. Point this to a temporary directory that you will be able to quickly locate later, such as the desktop
Navigate to the aforementioned directory in which the files have been extracted to
Run the file names SSCERuntime-ENU.exe in which you will want to extract to this directory once more (there will be two files)
SSCERuntime_x86-ENU.msi - Run this one first
SSCERuntime_x64-ENU.msi - No need to run this if you are on a 32 bit system, if you are on a 64 bit system you will also need to run this file, if you are not sure if you have a 64 bit system go ahead and run this file. If you are not using a 64 Bit operating system, the installer will cancel itself automatically
Follow the installation steps outlined in the installation wizard
Once installed you will need to restart your PC
You will now be able to launch NinjaTrader 7

[Segwin]

That took care of the problem. Thanks Kyle!