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Error when loading charts

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    Error when loading charts

    How do I fix this error? I get this when I type stocks in the chart window

    I am typing in something very commonly traded -- DPK and I have a subscription to this data





    I also get another error when adding $XLE
    it says IB was unable to locate instrument- verify symbol mapping.

    I seem to only get these errors with IB broker but all my symbols in TD ameritrade work and I do not get the errors.
    Last edited by jws33; 04-07-2016, 10:05 PM.

    #2
    Hello,

    Thank you for your post.

    So I may look into the issue further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".
    Christopher J.NinjaTrader Customer Service

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