Zenfire data feed stopped at 6:30 am

[cheetahcal]

Today, Jun 20, at 6:30 a.m. (9:30 Eastern time) the Zenfire data feed just stopped. I am testing a demo/simulation account. Logged on at about 5:40 am, everything worked fine, last 1 minute bar was at 6:30 for YM or ES. Rebooted program, computer several times. I left at 7:30 am. I'm trying again now at 7 pm; no luck. Does anyone have any ideas? Thanks

[NinjaTrader_Dierk]

Not sure what you mean by "the Zenfire data feed just stopped". Most future, like ES, are not traded over the weekend -> no data would be coming in.

[cheetahcal]

Not sure what you mean by "the Zenfire data feed just stopped". Most future, like ES, are not traded over the weekend -> no data would be coming in.

Thanks for responding Dierk. This happened on Friday, all the markets were operating (painfully). The data feed worked from 5:40 am to 6:30 then it just stopped. I thought it might be because the market was overactive and demo acccounts shut down for real trading. However, I tried Friday evening to load up to see the activity for the day and I still didn't get any data.

[NinjaTrader_Ray]

Please try again Monday.

[cheetahcal]

Its 5:30 am PST, Monday, June 23, 2008. I booted the computer and started NT but NO data on the charts after 6:30 am Friday. I re-installed the software this week-end. It starts up OK; the lower left corner of the control center indicates "Connected-Zen-Fire". I hope someone has an idea. Is there a setting in the software that would freeze the chart at a moment in time??

[NinjaTrader_Jason]

Can you please right click in the chart and select "Reload Historical Data" and check if the chart will fill the missing data. Try opening a new chart and check if this will display the data.

In addition, please check the session begin and end times of your chart in the properties menu (double click chart).

[cheetahcal]

I tried to reload historical data. An message appears: "This request can not be aborted" . I reloaded a new chart: no new data. I checked the properties: both session begins and session ends are set at 12:00 am.

[NinjaTrader_Jason]

Could you please go to Tools-->Options-->Misc-tab and click Repair DB. Restart NinjaTrader, connect to your data feed and open up a new chart.
Check if it will display the data.

[cheetahcal]

I followed your instructions: tools > options > misc > repair database. I restarted NT and NO data. I'm sorry to keep bothering you but this is frustrating. It worked fine on Friday morning from about 5:40 PST am to 6:30 (9:30 EST) and then stopped. I even reloaded the software over the week-end. Please stick with me until this is resolved. Thanks.

[NinjaTrader_Jason]

Please send me your log and trace files, reference this post and put "Attn Jason" in the subject header.

In NinjaTrader go to Help-->Mail to Support, ensure "log and trace files" is checked and send the email.

[cheetahcal]

I should add: There is no new data on the Static superdom. Superdom and charts worked fine for the first 3-4 days then problem hit on Friday morning. I am more interested in real time data than historical at this poing. Little box in lower left corner still says Connected.

My demo account is with AMP. Could there be a problem with AMP? If there was a problem with the broker would it connect me as it indicates? I don't want to bother them if it is a software problem.

[NinjaTrader_Ray]

Or send us the demo login credentials via email and we will test it here first.

[cheetahcal]

I just emailed my credentials to you. Thanks.