Issues since update

[peregrine]

Hi.
I cannot connect to my LIVE account since the update.
I'm not sure if it was the update or I deleted files.

I can connect to my Rithmic topstep account, which I created upon updating.

I try to add my connection by

TOOLS>ACCOUNT CONNECTIONS> ADD
connection name - LIVE
Provider - RITHMIC FOR NINJATRADER BROKERAGE(that's the only rithmic, I am clearing with Dorman)
enabled(historical data)
>NEXT>

so
that doesn't let me connect.
It shows log in failed


thanks for the help.

[NinjaTrader_Kyle]

Hello peregrine,

Thank you for your post.

So that I can look in to this please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file. This diagnostic file is located in the Documents > NinjaTrader 7 > Trace folder. I will need to review a copy of the file named 'trace.20160317.txt'.