Have secondary FXCM Demo secondary connection, live FX feed not working

[nikolaalx]

Hello,
I run my NT with a Live data Dorman real account.

I added a second FXCM connection today, and am able to create FX charts.

However, when I create a chart it is frozen and no real-time data is streamed.

Has anyone had this problem before?

Thanks.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please reset your instruments with the steps I have provided below:

• Disconnect
• Tools
• Options
• Data tab
• Reset Instruments

Next use the steps I have provided below to delete your cache:

• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Delete the cache folder
• Open NinjaTrader
• Connect

Please let me know if the issue persists after this procedure.

[radicaltrader]

Hello,
I run my NT with a Live data Dorman real account.

I added a second FXCM connection today, and am able to create FX charts.

However, when I create a chart it is frozen and no real-time data is streamed.

Has anyone had this problem before?

Thanks.

This is a constant problem many of us here have with FXCM and NT.

[NinjaTrader_Kyle]

Hello radicaltrader,

If you are also encountering this issue and the steps in Christopher's last post did not resolve the issue please reach out to me at PlatformSupport [AT] NinjaTrader [DOT] com so that I can further investigate.

Along with your message please include a link to this forum thread and a copy of today's trace file. This diagnostic file is located in the Documents > NinjaTrader 7 > Trace folder. I will need to review a copy of the file named 'trace.20160321.txt'.

[radicaltrader]

Hello radicaltrader,

If you are also encountering this issue and the steps in Christopher's last post did not resolve the issue please reach out to me at PlatformSupport [AT] NinjaTrader [DOT] com so that I can further investigate.

Along with your message please include a link to this forum thread and a copy of today's trace file. This diagnostic file is located in the Documents > NinjaTrader 7 > Trace folder. I will need to review a copy of the file named 'trace.20160321.txt'.

Thanks for the reply Kyle, i have gone though the issue many times with FXCM and NT. both were unable to find any issues.

NT is unable to determine that there is a loss of data transfer between NT and FXCM and the connection stays frozen.

I have the same issues with NT7 and NT8.
I have tried VPS and my own PC with the same result.

We will just have to wait until there is a change to the connection API between FXCM and NT