NinjaTrader Continuum: Network connection to the Order Routing System is unavailable.

[codeowl]

Hi there,

I just got connected with Continuum for live data. I am using the free version of both NT7 and NT8 for back testing and simulation trading. I have attempted to open both NT7 and NT8 today and here is what happens:

NT7 64bit version 7.0.1000.31 running on Windows 7 64 bit:
The splash screen shows, and then when the program should show the splash screen disappears, but the program window never shows. When I look in the Task Manager, I can see the NinjaTrader.exe process running, but the program window never shows. I have ended the task and tried again, but the same result. I assume this is because it is trying to connect to data at startup and can't. What a terrible way to handle this issue.

NT8 64bit version 8.0.0.9 running on Windows 10 64 bit:
The program starts, attempts connection in the background, which eventually fails with the message:

Time Category Message
27/02/2016 12:10:41 PM Connection NinjaTrader Continuum: Network connection to the Order Routing System is unavailable. (Logon failed)

(much better handling of the issue!!)

So who is responsible for the Order Routing System... NinjaTrader or Continuum, and I will contact them I guess.....

I can access web sites no problem, and the connection was working on both NT7 and NT8 earlier this week.

Regards,

Scott.

[codeowl]

Just tried again, and now it works.... I tried a couple of hours ago and it was till out... if I was live trading I would find this extremely concerning...

I would still like to know who I should contact, and via what channel to get a timely response, should this happen again.

Regards.

[NinjaTrader_AlexC]

Hi codeowl,

Should this happen to you again, I would suggest that you send in a note to [email protected] with the current day's log and trace files attached, which can be sent directly from within the platform under the NinjaTrader > Help > Mail to Platform Support menu. The above log and trace files would allow us to find out what the exact issue is and advise from there.