Connection issue

[Double Dutch]

Hi there,

I recently openend an account with Ninjatrader Brokerage and I am using the Continuum datafeed. Because of the slippage I was experiencing I wanted to check the quality of my connection. I contacted Ninjatrader support and I was asked to trace the following address: www.cqgtrader.com. Just to be clear: I do not use the CQG webtrader application. This doesn't seem right. Any suggestions on how to check my connection? My ISP conducted some tests and everything seems to be fine with my connection according to them..

Any help is much appreciated.

Kind regards,

DoubleD

[NinjaTrader_James]

Hello Double Dutch,

Thank you for your post.

Continuum uses CQG as an underlying technology, so the recommendation to trace www.cqgtrader.com was a valid one. I suggest continuing your current case with our platform support team or opening a new one directly with [email]platformsupport[AT]ninjatrader[DOT]com.

Thanks and please update this post if we may be of further assistance outside of your current ticket with our team.

[Double Dutch]

Hi James,

Thank you for the quick response.

Now I seem to be in a spot where: trading is impossible because of latency issues, my ISP says nothing is wrong with my connection and Ninjatrader support does not dig in it any deeper but immediately suggests VPS...

I don't feel I am being helped at all. What can I do to solve this issue? I am not an IT expert...

Your help is much appreciated.

[NinjaTrader_James]

Hello Double Dutch,

I apologize for your experience so far. Please email platformsupport[at]ninjatrader[dot]com with ATTN: James in the Subject Line and I will take a deeper look into your connection issues.