NT 7 "Not Responding"

[tommyboy]

Hey guys, so this problem appears in various threads. I've tried mailing platform support thru the Control Centre, however no answer. So....

I have new computer with significant spare disk and memory capacity. internet is fine. But my NT7 keeps freezing, especially at mkt open. All i have in the workspace are 2 x range charts, 2 x renko charts, and 2 x OFA charts.

Really appreciate if i could get some help here. my log file is attached. I tried to upload the trace file however at 1.23mb it says its too big.

thanks

Tom

[NinjaTrader_Brandon]

Hello Tommy,
Thanks for your post.
We will need to narrow down the cause.
As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

Shut down NinjaTrader

Navigate to (My) Documents\NinjaTrader 7\workspaces

Delete the file named "_Workspaces.XML". DO NOT delete the 'workspaces' folder - only delete the '_Workspaces.XML' file within the 'workspaces' folder

After deleting this file, restart NinjaTrader which should startup without any workspaces.

Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issue.

*Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.

If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.
Report back the results

[tommyboy]

Brandon,

thanks for your prompt response. As i noted, it generally stalls when market is fast. I will review over next days and revert.

thanks Tom

[tommyboy]

Good morning Brandon,

So following up with you - yes the problem remains. at mkt openin this morning my NT7 started to not respond, and remains in that state now 30mins after.

appreciate any help with this.
Tom

[NinjaTrader_Brandon]

Hello Tom,
Thanks for your reply.
Please send me your log and trace files for today so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please provide a link to this forum topic in the message and put ATTN BRANDON

[tommyboy]

Brandon, I sent it earlier today. pls confirm receipt.
thx Tom

[NinjaTrader_Brandon]

Hello Tom,
Thanks for your reply.
I have not received it.
Did you receive a ticket number? If not, please just send an email to platformsupport[at]ninjatrader[dot]com that says ATTN Brandon with a link to this forum topic

[ssvalvi]

Not responding

Hello,

I too facing same problem.When I open the NT7,it often shows massage Not Responding.It took lot of time to came to normal and within few moment it again shows Not responding. Can support team help me to solve the problem.

[NinjaTrader_Brandon]

Hello ssvalvi,
Thanks for your post.
Write into platformsupport[at]ninjatrader[dot]com so we can assist you further.

[ssvalvi]

Hello Brandon,
I have already submitted through NT7 platform.Please you check..

[NinjaTrader_Brandon]

Hello ssvalvi,
If you received a confirmation email/ticket number, we will assist you from your message. If you did not get that, manually write in.

[ssvalvi]

Brandon,
No I didn't got any mail or ticket.Shall I write to support through my mail box.

[NinjaTrader_Brandon]

Hello ssvalvi,
Thanks for your reply.
Yes. manually send an email for further assistance.