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kinetick failed to connect

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    kinetick failed to connect

    i am in China, when i connect kinetick, i got this message: login failed, unablet to locate IP....

    i use windows 8.1, NT7

    #2
    Hello,

    Thank you for your inquiry.

    Please send me your log and trace files for today so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Mail to Platform Support.

    Please reference a link to this thread and my name in the body of the email.
    Zachary G.NinjaTrader Customer Service

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