Error on loading chart data

[i2w8am9ii2]

Hello,

The last couple of times that I tried accessing a stock chart in NinjaTrader, it took forever and I almost wasn't able to view any stock charts.

After connecting and disconnecting, I finally was able to access a chart, but it took way too long.

I get the following error message every time this happens:

Error on loading chart data for 'TROW Default': Failed to request backfill data

Screenshot attached.

What do you recommend?

[NinjaTrader_Brandon]

Hello i2w8am9ii2,

Thanks for your post.

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

Who are you connected to? This is displayed by green on lower left corner of the Control Center window.

(For a chart) what interval is selected?

How many Days To Load have you selected?

[i2w8am9ii2]

Hi Brandon,

I am helping my mother trade stocks on her computer, using Remote Access, and I am not connected to her computer now, so I cannot answer some of those questions.

I will try to get that data tomorrow.

The answers I can give you now are:

* She uses TD Ameritrade for her data feed.
* I usually have her charts set to Daily charts (365 days)

[NinjaTrader_Brandon]

Hello i2w8am9ii2,
Thanks for your reply.
As you do get back into the system please also let me know if there is an antivirus/firewall installed such as AVG, Norton, etc.

[i2w8am9ii2]

Hi Brandon,

Yes, there is a firewall/anti-virus system. She uses System Mechanic Pro.

She has been using this for many years.

[NinjaTrader_Brandon]

Hello,
Thanks for your reply.
I would recommend first exiting NinjaTrader and restarting the modem/router.
Next add exceptions to the antivirus/firewall program.
You will need to exclude the following directories.
C:\Program Files (x86)\NinjaTrader 7 or C:\Program Files\NinjaTrader 7
(My) Documents\NinjaTrader 7

[i2w8am9ii2]

Hi Brandon,

Thanks. I did get a different error message today (I did not do what you suggested yet regarding the antivirus/firewall). Here is the error message that I got today:

TDAmeriTrade-DO: ERROR: CONNDEAD SID=100 RetCode=18 Mess=03-1

But the charts were displaying today, unlike yesterday morning.

Screenshot attached,

[NinjaTrader_Brandon]

Hello,
Thanks for writing in.
Please send in your log and trace files so we can look into this further.
You can do this by going to Help> Mail to Platform Support
In the message include a link to this forum topic.

[i2w8am9ii2]

Hi Brandon,

Thanks for your help.

I don't have remote access to my mother's computer at this time, so I will have to try and do that another day, hopefully tomorrow.