NT7 is not stable. Can not trade.

[JustJoker]

Hello,
I've got some problems with NT7 (IBrokers, Win 10). It started yesterday, everything had been OK before.

1. When I try to select a menu item, I see a lag of several seconds before menu item opens if ever.
2. Cursor looses crosshair or even no crosshair at all on the screen, just X-cursor.
3. Bar times changes not every second or freezes for minutes.
4. Price on the chart does not correspond with the price at IB Workstation. price changes with a time lag.
4. NT7 often not responding for a while when I choose different charts at workspace (3 charts).

Tried to reboot, did not help.

What to do?

Kind regards,

Sergey

[NinjaTrader_PatrickG]

As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

• Shut down NinjaTrader
  
• Navigate to (My) Documents\NinjaTrader 7\workspaces
  
• Delete the file named "_Workspaces.XML". DO NOT delete the 'workspaces' folder - only delete the '_Workspaces.XML' file within the 'workspaces' folder
  
• After deleting this file, restart NinjaTrader which should startup without any workspaces.
  
• Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issue.
  
• *Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.

If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.

If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns. I also suggest making a backup of your workspace so we can restore a backup if the issue returns.

I have provided a link below to our Help Guide that goes over backing up and restoring.

http://www.ninjatrader.com/support/helpGuides/nt7/index.html?backup__restore.htm

[JustJoker]

Thank you, Patrick. Rebuilding the workspace from the blanc charts with the same indicators solved the problem for now.