Data gap

[Alfred]

This morning a data gap of about 4 minutes....data showed connected after about 1 minute ....but charts did not begin to update for 3 additional minutes....what might cause that ??

thanks....

[NinjaTrader_PatrickG]

Please right-click on your chart and select 'Reload all historical data'. If this option is greyed out it indicates that you are not connected to the historical data servers.

If this is the case please shutdown NinjaTrader. While NinjaTrader is shut down I would like to ensure that your PC clock is synced and not causing an issues.

• Click on the clock in the lower right corner of your desktop.
• Press 'Change time zone...'.
• Set the Time zone and press 'OK'.
• Click on Internet Time tab.
• Set the server to time.nist.gov and then click Update.

Please restart NinjaTrader at this point and test.

[mgregor]

I have the same issue. I did as you suggested without success

[steve0617]

I too have the same missing data issues. YM, ES, NQ are all affected. Reload historical data is not greyed out but did not fix the problem. Time zone of PC is fine for me in Denver.

[NinjaTrader_PatrickG]

Can all who are experiencing issues please send me your log and trace files for today so that I may look into what occurred?

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

[steve0617]

Attempting to send the zipped file. NT has crashed. Like CNTRL ALT DELETE task manager needed crashed.

[steve0617]

Attempting to send the zipped file. NT has crashed. Like CNTRL ALT DELETE task manager needed crashed.

EDIT: Rebooted. Didn't connect to live data. Tried again. Crashed/locked up again.

I need an email address to send the 20151208_68d49142779c4372bdbc0bd05bf6e3bc_TracesAn dLogs.zip file to.

[NinjaTrader_PatrickG]

Please manually attach your most current log and trace files to an email and send them to PlatformSupport[AT]NinjaTrader[DOT]com.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20151208.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20151208.txt"

[steve0617]

Please manually attach your most current log and trace files to an email and send them to PlatformSupport[AT]NinjaTrader[DOT]com.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20151208.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20151208.txt"

As requested, done

[NinjaTrader_PatrickG]

Thanks.

We will follow up with everyone who has written in via email on this issue.

[IdahoMike]

I am having the same issue. thanks

[NinjaTrader_PatrickG]

I am having the same issue. thanks

Please follow my previous instructions to write in to the support team.

[NinjaTrader_RileyS]

Hello All,

Thank you for posting!

We have received reports of users not receiving real-time data at the time with CQG/Continuum/NinjaTrader Continuum connections and then some missing historical data. Some users have also reported disconnects.

We have switched to a backup server to resolve the missing historical data. To resolve this you will need to restart NinjaTrader.

We had reached out to CQG and they had stated there had been a server issue and they are still currently looking into further.

[BigAAPL]

Restarted NT and all is well now. Thanks for your quick response in this matter.

[steve0617]

Restarted NT and all is well now. Thanks for your quick response in this matter.

+1. Lost data filled itself back in after a full restart.