Error on loading chart data MIB30 Idem from IB

[cmpmario]

I have access to real-time data in my TWS but I cannot see real-time in Ninja the MIB30 Future. I have edited the instrument, but I still see: "error in requesting istorical data"
Can help me the exact configuration of the Future FTSE MIB Pls., with NT?
Thank you in advance, regards, Mario

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20151110.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20151110.txt"

I look forward to hearing from you.

[cmpmario]

"ATTN: Drew"

Hello Drew,
I think they're all in here; If I do as well
Thank, regards, Mario

[NinjaTrader_DrewO]

Hello,

Unfortunately, we have not received your files at platformsupport (at) ninjatrader (dot) com. Also, please do not upload these files to the Forum as these files contain private information that you would not want available publicly.

Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

[cmpmario]

"ATTN: Drew" the files!

Hello Drew,
in current Attachments the files. <<The message I have entered is too short.
Thank, regards, Mario

[NinjaTrader_DrewO]

Hello,

I am not seeing any attachments on the Forum, and have not received a note from you at the specified email address. Please note that you should not attach these items to your reply in the Forum.

These files contain private information that you would not want available publicly.

Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.