Charts loading sluggish

[Gregory Arkadin]

I have had problems sometimes loading charts. Today for a while, the charts would load instantly...like in a second. I run two charts one at 3 minutes, the other at five minutes, both intraday. In addition, I have 8 charts running in the background that are three minutes. When the charts are working well, they just load right away. other times, a window will come up that says the symbol and a button that says abort. It may take several minutes when this happens or it may not load and jam up. I also notice when I save a workspace and then bring it back sometimes the time and sales window is never sized the way I left it. Also, the alert window will not come up and I will have to create a new one.

My main concern is getting the charts. to load quickly. is there something in the software that needs to be monitored, or does it have something to do with data provider, in this casee IB.

[NinjaTrader_Eamon]

I have had problems sometimes loading charts. Today for a while, the charts would load instantly...like in a second. I run two charts one at 3 minutes, the other at five minutes, both intraday. In addition, I have 8 charts running in the background that are three minutes. When the charts are working well, they just load right away. other times, a window will come up that says the symbol and a button that says abort. It may take several minutes when this happens or it may not load and jam up. I also notice when I save a workspace and then bring it back sometimes the time and sales window is never sized the way I left it. Also, the alert window will not come up and I will have to create a new one.

My main concern is getting the charts. to load quickly. is there something in the software that needs to be monitored, or does it have something to do with data provider, in this casee IB.

Hello,

Thank you for your post.

Please check the following:

1) Your current version of NinjaTrader. You should be on NinjaTrader 6.5.1000.3 this information can be found within NinjaTrader Control Center --> Help --> About. If you are not running this version please download via Control Center --> Help --> Download site...

2) Check your version of TWS you can do this from TWS --> Help --> About. You will need to be on version 884 if you are not running this version you can download from here: http://www.ninjatrader.com/webnew/support_interactivebrokers.htm

3) Look within Control Center --> Log tab. Do you see any errors regarding a historical data download limit? IB has a limitation in place on their historical data. If you reach this limit you must wait 5 minutes until the IB data servers can reprocess the request.

[Gregory Arkadin]

Hello,

Thank you for your post.

Please check the following:

1) Your current version of NinjaTrader. You should be on NinjaTrader 6.5.1000.3 this information can be found within NinjaTrader Control Center --> Help --> About. If you are not running this version please download via Control Center --> Help --> Download site...

2) Check your version of TWS you can do this from TWS --> Help --> About. You will need to be on version 884 if you are not running this version you can download from here: http://www.ninjatrader.com/webnew/support_interactivebrokers.htm

3) Look within Control Center --> Log tab. Do you see any errors regarding a historical data download limit? IB has a limitation in place on their historical data. If you reach this limit you must wait 5 minutes until the IB data servers can reprocess the request.

I downloaded /installed the latest tws
for Log did you mean under tools...Options...Log?

when I set up the TWS in Account Connection, I changed all the setting exactly as it is mentioned with the picture on your website
I'll see how it works tommorrow


charts are still loading slow...abort window comes up and I have to press button in order to get charts to load quicker for intraday stocks

[NinjaTrader_Ray]

Yes, Log tab of the Control Center window. IB historical data download is slow...

[Gregory Arkadin]

Yes, Log tab of the Control Center window. IB historical data download is slow...

still loading slow

[NinjaTrader_Ray]

It likely is what it is. NT does not make data loading slower, its a variable of your ISP and the server the historical data is being requested from.

There may be some tips here that can help - http://www.ninjatrader-support.com/H...anceTips1.html

[Gregory Arkadin]

It likely is what it is. NT does not make data loading slower, its a variable of your ISP and the server the historical data is being requested from.

There may be some tips here that can help - http://www.ninjatrader-support.com/H...anceTips1.html

tried all of that, still slow and some data problems. I have high speed cable as well for the isp. When I used esignal in the past with there data and platform as well as a third party indicator, it worked well. I only have 10 charts running at once, go back 6 days on intraday. seems in the morning that it is sluggish and then later gets a little better. Yesterday it ran perfectly for a few hours, actually better than esignal.

[wildmiamichild]

I had the same problem as well, and I did not change any settings.

[Gregory Arkadin]

I had the same problem as well, and I did not change any settings.

Who is your data provider?

[wildmiamichild]

Zenfire ... things seem to be ok today.