candle stick not appear

[sasil]

In my graphics is not appear the candle stick. In a chart show the message
" Bar timer disable since either you are disconnected or our current time is outside session or chart end time"
What might be happening?
In Brazil we are in the summer time. This may be the reason?

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20151021.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20151021.txt"

I look forward to hearing from you.

[sasil]

Thank you. I have already sent for support.