Blank Charts - not loading

[DashTrader]

Hi.

All my charts are blank when I open them up. I typically use a tick chart but the time charts are also blank. This is happenning with my rithmic connection, but I also tried with a continuum demo account and the same thing happens.

The wierd part is that the SuperDOM is working fine, and the orders tab also shows price correctly, only the charts don't load. I noticed that the "Loading Data, Saving, Abort" message isnt appearing in the bottom right corner when I try to open the charts, and market replay is working fine.

On some occasions an error message appeared saying that data server was not avaliable at that time, but on other occasions the chart just opened with nothing on it.

I already tried rebooting my PC, modem, reinstalling NT, reseting DB and reseting instruments, and the problem continues.

Thank you in advance.
Cheers,
Robert

[NinjaTrader_Brandon]

Hello Robert,

Thanks for writing in.

To look into this further please send us your log and trace files. You can do this by going to Help> Mail to Platform Support
In the message include a link to this forum topic.

[DashTrader]

Ok Brandon, I've sent over the log and trace files with a link to this thread.