Historical data not loading more than 1 year (GBP/USD)

[Pipcoco]

Trying to load more historical data with the Kinetick connection and it only loads a year before, I changed the days to load to 800 days on a daily chart and it's not working. Any help?

[NinjaTrader_ChristopherS]

Hello Pipcoco,

Please reset the instruments

To reset your instruments please follow the steps below.

Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.

[Pipcoco]

Tried it but chart still only loads approximately a year of data. It only loads until 9/10/14. Any other way we can do this?

[NinjaTrader_ChristopherS]

Hello*Pipcoco*

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following in the body of the email:*http://www.ninjatrader.com/support/f...ad.php?t=79252