Login Issue

[dj0903]

I have been using this platform for years.
Today, I cannot login.
From the log:
Auto connecting to 'CQG'
10/1/2015 9:39:02 AM|1|2|CQG: Primary connection=Connecting, Price feed=Connecting
10/1/2015 9:39:02 AM|1|2|Connecting to NinjaTrader data server (HDS3.NinjaTrader.com/31654)
10/1/2015 9:39:02 AM|1|2|Connecting to NinjaTrader data server (HDS7.NinjaTrader.com/31654)
10/1/2015 9:39:07 AM|3|2|CQG: Unspecified Login Error(LoginFailed)
10/1/2015 9:39:07 AM|1|2|Auto connecting to 'DayTrade080314'
10/1/2015 9:39:07 AM|1|2|DayTrade080314: Primary connection=Connecting, Price feed=Connecting
10/1/2015 9:39:08 AM|1|2|DayTrade080314: Primary connection=Connected, Price feed=Connected

I have removed the app.
Downloaded a new version and reinstalled, still getting this error.
Don't tell me to contact support, I may as well talk to my wall for all the good it will do.
Their response, welll, duhhhh, your OPTIONS DEMO has expired.
1) I DON'T TRADE OPTIONS AND 2) I'VE BEEN USING THIS DEMO PLATFORM FOR YEARS.
Funny, it's the first of the month and this issue pops up.
What did you change and why?
I need some help, I'm frustrated that support is of no use whatsoever.
Anyone run into this before?

[NinjaTrader_Brandon]

Hello dj0903,

Thanks for your post.

As I said in my email, I see that your CQG connection is a demo. Your demo has expired. If you want to continue to receive data you will need to contact your broker and they will let you know what they can do for you. They will give you your "options". I an not referring to the instrument type - options.