NT7 will not open after upgrade to latest version

alias123

Junior Member

Join Date: Sep 2014

Posts: 1
#1

NT7 will not open after upgrade to latest version

09-17-2015, 08:34 PM

I just upgraded to 7.0.1000.30 and now NT7 will not start. I have already restarted and tried to open again, still nothing. It shows up in task manager but nothing starts. 32 bit and 64 bit both don't work. I'm running windows 10. Help would be appreciated.
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NinjaTrader_Kyle

NinjaTrader Customer Service

Join Date: Dec 2008

Posts: 10208
#2

09-17-2015, 08:58 PM

Hello alias123,

Thank you for your post.

So that I may investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file. You will find the file in the Documents > NinjaTrader 7 > Trace folder. I will need a copy of the file which is named 'trace.20150916.txt'.

KyleNinjaTrader Customer Service
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cjsiding

Junior Member

Join Date: Oct 2009

Posts: 8
#3

09-20-2015, 08:24 AM

I am having same issue. Trace file already emailed.
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