Issue with progam update

[sezor]

I downloaded and installed what I thought was an update
(while the program was running, but disconnected) to Release
7.0.1000.30 and today notice that there is a second instance
of ninja - in a different folder to C:\Program Files (x86)\
where the original is.
The size of the original folder in C:\Program Files (x86)\
is 190 Mb, of the new one, which I have not run, 90 Mb; its
icon on the desktop is grayed out. In the original's About
menu, it says it's Release 7.0.1000.26.
What do I do now - just delete the new folder and redo the
update ? I still have its setup.exe file.
Sezor

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

Based on what you've outlined here, I suspect that NinjaTrader was running during the installation. This can cause files specific to the version which was running to be incorrectly applied.

So that we may overcome the issue I'd like you to partially reinstall NinjaTrader. No settings will be lost, we'll just be reinstalling NinjaTrader's application files.

Please shut NinjaTrader down then uninstall the software through the Windows Control Panel. Do not remove the Documents > NinjaTrader 7 folder - this is where your settings are stored.

After uninstalling, please reinstall using the setup file which you mentioned still exists on your PC.

Finally, restart NinjaTrader.

[sezor]

Hello,

Thank you for your post.

Based on what you've outlined here, I suspect that NinjaTrader was running during the installation.

Yup. Thanks.
I'll do what you suggest.

[sezor]

I did what you proposed but there are still two instances.
One in a different folder to C:\Program Files (x86)\
where the new one is and the original was.
There was only one entry in the Uninstal window.

[NinjaTrader_PatrickG]

Hi Sezor,

Thanks for the reply.

Please write in to PlatformSupport[AT]NinjaTrader[DOT]com for further assistance on this issue.

Please reference ticket # 1386440