New nt update bug

[mrxdaviepoo]

Hello, i recently updated to the newest version of NT.. I logged on kinnetick then onto my brokerage account.. but for some reason it kept saying no unity found.. or something along those lines.. So.. I looked up what that meant and saw that i needed to delete my account and recreate it.. But for some reason it let me delete my account but is not letting me add my account.. Need help plz

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

When attempting to re-add the account does an error of some kind appear? If so, what does the error report?

[mrxdaviepoo]

There is no error report that pops up. Its almost as if its an empty button with no action tied to it.

[NinjaTrader_Kyle]

Hello,

Thank you for getting back to me.

So that I may further investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file.

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder. I will need a copy of the file which is named 'trace.20150909.txt'.

[mrxdaviepoo]

thanks.. sent.