NinjaTrader application has stop working

[markwow]

I have tried to install NinjaTrader software on my laptop and when i try to open NinjaTrader I keep getting an error message saying:

" NinjaTrader application has stop working "

How i can fix this problem ??

I am running windows 7 professional.

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150828.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150828txt"

I look forward to hearing from you.

[markwow]

email just sent

[Andor1999]

NinjaTrader application has stop working

I'm also getting the " NinjaTrader application has stop working " message, but mine seems to be caused by opening too many workspaces.
I'll have 12 workspaces open and when I open one more, NT crashes.
It was working fine up to that point.
No workspace in particular causes the crash and everything seemed fine up until then.
I have 24GB of RAM and the resource manager says I'm only using maybe 25% so that's not the problem. When I had 8GB, NT used to get jerky and unresponsive if I loaded to many workspaces. Upping the RAM to 24GB solved that problem.
I have a windows 8.1, 3.4GHz i7 desktop, so I should have plenty of power.
I expected it to just slow down if I overdid it on workspaces and charts, not crash.

Attached the log and trace files in a ZIP file named Diagnostics.zip

[NinjaTrader_DrewO]

Hello,

Unfortunately, we needed to remove the attachment for security reasons. However, I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach this same .zip file to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.


I look forward to hearing from you.