FXCM - No Data

[davidc1]

Hi,

I've connected to FXCM and everything appears to be working however there are no price bars on the chart. It is showing values in the data box and when I hit Reload Historical data the price bars flash up for an instant then disappear.

Also maybe related I've got the NT Continuum Feed and that has loaded historical price data fine but is not updating real time.

[NinjaTrader_CodyB]

Hello Davidc1,
Thank you for your post.
To troubleshoot the matter please reset your instruments.
To reset your instruments please follow the steps below.

Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.

Please let us know if you do not receive data after resetting your instruments.

[davidc1]

Hi Cody,

No thats not changed anything.

Not sure if its relevant but I've got 2 icons for NT installed - 64bit and I assume 32 bit. It wont load the 64 bit so I used the other shortcut icon.

[NinjaTrader_CodyB]

Hello,
You will have two icons when installing NinjaTrader on a 64 bit operating system. You will have a NinjaTrder 7 icon which will launch the 32 bit version and a NinjaTrader7 (64-bit) icon that will launch the 64 bit version of NinjaTrader.

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=77394