Charts not populating but getting data !

[stocktraderbmp]

I have a recent new connection to Rithmic - When I start NT sometimes my charts populate other times they don't but I am getting data - I have pasted a link to a video demonstrating the problem. I have reset DB, Instrument list etc any other ideas. Never had this problem before and been using NT for 4 years

http://screencast.com/t/iYKFg7L6w

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150818.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150818.txt"

I look forward to hearing from you.

[stocktraderbmp]

Email sent attached .txt files for the 18th and today.

[stocktraderbmp]

I have reset my licence and set the option to start in simulation to 'Yes'. I can now open charts - hope this helps you debug the problem.

[stocktraderbmp]

I have reset my licence and set the option to start in simulation to 'Yes'. I can now open charts - hope this helps you debug the problem.

AHHH problem - I can no longer submit orders on my account !! Will have to change it back.

[stocktraderbmp]

Back to the same problem - do I need to speak to the data company or the broker?

[NinjaTrader_DrewO]

Hello,

Unfortunately, I have not received your log and trace files on my side. As soon as I have these files, I will review them and follow up with you directly with further information in the interest of troubleshooting this matter.

[stocktraderbmp]

files were sent at 2:44pm

[stocktraderbmp]

Followed your instructions in the email - the 'read only' attribute had to be unchecked. I applied the change to folder, sub-folders and files but it has not solved the problem.