Ninja installation error

[mmtrader]

Support,

While I was upgrading NT7 to latest version,..I got this below attached error and installation couldn't continue on Windows 8.

Is this a known issue? Is there anyway to resolve this?

Thanks
MM

[NinjaTrader_Brandon]

Hello,

Thanks for writing in.

Please reinstall .NET 3.5 and try to install once again

• Go to the Uninstall a Program section of the Windows Control Panel
• At the top left select Turn Windows features on or off
• Clear the check box for Microsoft .NET Framework 3.5 and select OK.
• After Windows disables the feature you will need to go back re-enable Microsoft .NET Framework 3.5.1

After the install please check for updates to the .Net Framework with the Windows Update function

[mmtrader]

Hello,

Thanks for writing in.

Please reinstall .NET 3.5 and try to install once again

• Go to the Uninstall a Program section of the Windows Control Panel
• At the top left select Turn Windows features on or off
• Clear the check box for Microsoft .NET Framework 3.5 and select OK.
• After Windows disables the feature you will need to go back re-enable Microsoft .NET Framework 3.5.1

After the install please check for updates to the .Net Framework with the Windows Update function

Thanks Brandon. I tried the exact steps you mentioned but it didn't work and I am getting same error. In the process of trying the above steps, I also updated windows 8 with all updates. But upgrading ninja to latest version failed and it gave the error in the attached file in my first post.

I actually went to C:\programfiles x86\Ninjatrader 7\bin but couldn't find the file "Ninjatrader.installer.InstallState" ,..is this a hidden file?

Can I call you to resolve this problem?

Thanks
MM

[NinjaTrader_Brandon]

Hello mmtrader,

Thanks for your reply.

Then you have .Net properly installed. This error is not related to .NET not being on the computer.
Do you have an anti virus/firewall installed on your system and if so which one? (example: Norton, AVG, Avast, BitDefender)

[mmtrader]

Hello mmtrader,

Thanks for your reply.

Then you have .Net properly installed. This error is not related to .NET not being on the computer.
Do you have an anti virus/firewall installed on your system and if so which one? (example: Norton, AVG, Avast, BitDefender)

Thanks Brandon. On this computer, I am using AVG free edition on Windows 8.

Anyway to resolve this ninja installation problem?

Thanks
MM

[NinjaTrader_Brandon]

Hello mmtrader,

Thanks for your reply.

Temporarily disable your protection program and within windows disable UAC.

http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

Once complete, attempt the install once again.

[mmtrader]

Hello mmtrader,

Thanks for your reply.

Temporarily disable your protection program and within windows disable UAC.

http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

Once complete, attempt the install once again.

Thanks Brandon. Tried the steps you mentioned,..disable AVG and windows UAC. Same error while installing/upgrading Ninja.

Any other way to resolve this problem?

Thanks
MM

[sledge]

Support,

While I was upgrading NT7 to latest version,..I got this below attached error and installation couldn't continue on Windows 8.

Is this a known issue? Is there anyway to resolve this?

Thanks
MM

What version are you upgrading from? The really early versions of 7.0 had some specific stuff.

Have you tried simply uninstalling NT first? (assuming you have backups, but I'm pretty sure NT doesn't trash user installed stuff, unless this is a really early version that might not be compatible).

Well, just trying to further this along. ..

[NinjaTrader_Brandon]

Hello mmtrader,

Thanks for your reply.

Please write into platformsupport[at]ninjatrader[dot]com with this error requesting a remote call so that we can look into your system further.

[mmtrader]

What version are you upgrading from? The really early versions of 7.0 had some specific stuff.

Have you tried simply uninstalling NT first? (assuming you have backups, but I'm pretty sure NT doesn't trash user installed stuff, unless this is a really early version that might not be compatible).

Well, just trying to further this along. ..

Thanks Sledge. I am upgrading from 7.0.1000.16

I didn't try uninstalling and reinstalling. Was just trying regular Ninja upgrade. Was worried if Ninja removes any settings etc upon uninstall.

Thanks
MM

[mmtrader]

Hello mmtrader,

Thanks for your reply.

Please write into platformsupport[at]ninjatrader[dot]com with this error requesting a remote call so that we can look into your system further.

Thanks Brandon.