Problem with CQG data loading

[grisonov]

Hello,

I am connecting to Ninja Trader Continuum with Demo CQG account, but data are not loading on the charts and DOM. I see the candles, but the chart is freezed.

Could you help me?
Thank you

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150803.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150803.txt"

I look forward to hearing from you.