Login Failed

[TPCMAN]

My data stopped this evening and when I tried to login in I received the following error. Restarted computer and made sure I am on the latest version. Help!

'Login failed: Exception of type
'CQG.TraderDataAccess.SessionManager.NoaccountsFor UserException'
was thrown'

Thanks

[NinjaTrader_Jason]

Hello TPCMAN,

Can you please send me your log and trace files so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, Login Failed' in the subject field and enable 'Log and trace files'.

[TPCMAN]

Hi Jason -

I tried to send you the email through Ninja Mail to support. Let me know if you received it. Every time I tried to do it would pop up Microsoft Outlook...I do not use Outlook for my email...I use web based email. If it didn't make it to you please let me know how to send it. Thanks

TPCMAN

[NinjaTrader_Jason]

Unfortunately I did not receive it. Can you please send me the log and trace files manually. Log and trace files can be found at the following locations. Please attach the files in your email.

Documents--> NinjaTrader 7--> Log--> log.20150730 for today. (log.yyyymmdd for any other date)

Documents--> NinjaTrader 7--> Trace--> trace.20150730 for today. (trace.yyyymmdd for any other date)

Please send it to jason.hilling[at]ninjatrader[dot]com and put 'Login Failed' in the subject header.