wrong data loading?

[frankduc]

Hi,

I want to know if its normal, if on my chart i get 92733 contracts traded and when i refresh i end up with 62208 contracts.

Thank you
Frank

[NinjaTrader_AlexG]

Hello frankduc,
Thanks for posting today.

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following ticket number in the body of the email: 1358986

I look forward to your reply and further assisting.

[frankduc]

its done, if you didnt receive the mail please tell me and i will resend it.

ty
Frank

[NinjaTrader_AlexG]

Hello frankduc,
Thanks for the reply.

I was not able to receive your files.

Please manually attach your most current log and trace files to an email to platformsupport[at]ninjatrader[dot]com, so I may investigate this matter further.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.YYYYMMDD.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.YYYYMMDD.txt

I look forward to your reply.

[frankduc]

Thats it, its done.

Frank