Market Analyzer Data

[santafe]

I use Kinetick Live & IB Live Data.

On IB Platform I can see all 5 quotes.
On NT Platform I see only CL & NDX. Can't See quotes for SP500, DJIA, OVX.

I checked NT Instrument Manager Symbol Map (Kinetick/IB have correct Symbols).

I Made New Instrument for OVX with correct symbol map.

I tried Restarting NT, but no luck.

See attached.

[NinjaTrader_AlexG]

Hello santafe,
Thanks for posting today.

To resolve this, please try resetting your instruments.

• Disconnect from your data feed: NinjaTrader Control Center > File > Disconnect > Select your data feed
  
• Reset your Instruments: NinjaTrader Control Center > Tools > Options > Data tab > Reset Instruments >OK
  
• Restart NinjaTrader > Connect (NinjaTrader Control Center > File > Connect > Select your connection

Please let us know if you are unable to receive live data after trying the above.

[santafe]

I tried your suggestions. Still No Luck.

[NinjaTrader_AlexG]

Hello santafe,
Thanks for the reply.

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following ticket number in the body of the email: 1355272

I look forward to being of further assistance.