email error message

[tonynt]

Hello,

I tried several times to send emails with NinjaTrader.

I set up on 2 computers the email accounts and tested from one computer to the other and all is working. But whatever I fill in options/misc I always get the error message:
"Failed to send mail..... server response 5.7.1... sender address rejected: Permanent error (MX), please contact support" when doing "Test"

I checked the emailaddresses of 4 different providers/accounts and all are working fine on both computers (sent from and to every address) but with NT Test I get the error message.

Thank you
Tony

[NinjaTrader_CodyB]

Hello TonyNT,
Thank you for your post.
Do you continue to receive these messages if you use the port 465?
I look forward to your reply.

[tonynt]

Hello,

thank you for your reply. Yes, I used all email accounts with 587 and 465 and with SSL and without SSL.

I also searched in the web for this error message and found an information from mozilla that this indicates that the server can not verify the sender. I called one provider and they told me that the reason is that the software I use (I didnt mention NinjaTrader) does not provide the sender. There should be one more information beside server, port, username..... that informs about the sender (???)


Best
Tony

[NinjaTrader_CodyB]

Hello,
The sender would the email that you are entering in.
I would like to resolve this with a remote support call during our normal support hours of 8:30AM EDT and 6:00PM EDT.
Please send an email to platformsupport[AT]ninjatrader[DOT]com with this link, http://ninjatrader.com/support/forum...ad.php?t=76243, in the body of the email and a phone number where we can reach you and what time you are available during our normal support hours.
I look forward to your reply.