Empty account dropdown menu in chart trader

[fLife]

Hello,

I have run into an issue in chart trader where the dropdown select with accounts is empty (see attached image).
This problem occured during today, we have tried to restore system using yesterday (and week) backup but the problem wasn't fixed by that. Do you have any ideas how it can be fixed?

Thanks

[NinjaTrader_ZacharyG]

Hello fLife,

Thank you for your inquiry.

Please follow the instructions below to repair the NinjaTrader database.

• Disconnect NinjaTrader from any open connections via File > Disconnect
• From the NinjaTrader Control Center window select the menu Tools > Options
• Select the "Data" tab
• Press the "Repair DB" button
• Press the "OK" button

Please, let me know if this does not resolve your issue.

[fLife]

Hi,

it didnt help, Any another suggestions ?

[NinjaTrader_ZacharyG]

Hello fLife,

Please follow the instructions below to reset the NinjaTrader database.

• Disconnect NinjaTrader from any open connections via File > Disconnect
• From the NinjaTrader Control Center window select the menu Tools > Options
• Select the "Data" tab
• Press the "Reset DB" button
• Press the "OK" button

The following data will be removed:

1. Historical orders
2. Historical executions
3. Historical ATM strategy data
4. Saved Strategy Analyzer backtest results

The following data will be maintained:

1. ATM strategy templates
2. Historical chart data

If this does not work:

Please rename your database with the following steps :

• Shutdown NinjaTrader and Go to the Start Menu
• Select My Documents--> NinjaTrader 7--> DB--> NinjaTrader.SDF.
• Right click on NinjaTrader.SDF and select "Rename." *Name it "OLDNinjaTrader.SDF."
• Then restart the software and NinjaTrader will create a fresh database file to use
• Unfortunately the following items stored in the old database will be lost - ATM Strategy templates, Session templates, Instrument Lists / Custom Instruments, historical trade execution data, saved Strategy Analyzer backtest results

To prevent running into situations where you can potentially lose important data, we advise to run regular backups via our inbuild backup feature in NinjaTrader - http://www.ninjatrader.com/support/h...up_archive.htm

Please, let me know if these steps do not resolve your issue.