No start up

[eDanny]

I installed the new version of NT (.29) and upon starting up receive two friendly messages. NT7 will not start.

[NinjaTrader_DrewO]

Hello eDanny,

Thanks for your post.

Does this error message appear when launching the 32-bit version, the 64-bit version, or both?

If you see this error when launching both of these versions, please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your database file and most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the database file on your PC in the (My) Documents > NinjaTrader 7 > db.

The file will be called "NinjaTrader.sdf".

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150701.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150701.txt"

I look forward to hearing from you.

[eDanny]

No dice. I don't know why I had to remove the Server Compact Edition 4 Sp1 to install version 3.5 SP2. NT always worked fine until today anyway. The program still won't start and Windoze shows this after the splash.

I just read your post edit and tried the 32 bit version and it started up. The 64 bit version crashed trying to start. All I use is the 64 bit version.

[NinjaTrader_DrewO]

Hello eDanny,

I am sorry to hear that the matter has not been resolved. In light of this new error, please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your database file and most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the database file on your PC in the (My) Documents > NinjaTrader 7 > db.

The file will be called "NinjaTrader.sdf".

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150701.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150701.txt"

I look forward to hearing from you.

[eDanny]

Up and running v.29 after uninstalling and reinstalling. I did use my previous Documents\NinjaTrader7 folder as I was unwilling to install from scratch on the first attempt. You might want to review the email instruction to install v.27 from the link.

Dan