Cannot load chart for ES ##-## [Kinetic]

[ivannp]

Connected to the free Kinetic feed, I try to load the chart for ES ##-##. What I get is:

Error on loading chart data for 'ES ##-## Globex': Unable to load historical data: unknown instrument

Searching in the instrument manager finds ES, and the settings are for Globex.

Any ideas what may be wrong?

Thanks in advance

[NinjaTrader_PatrickG]

Hi ivannp,

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

For your chart, what interval do you have selected? With the Kinetick End-of-Day connection you will only be able to open charts as daily or larger time periods based on daily data.

[ivannp]

7.0.1000.27.

I am trying to load daily data, and in fact, I can load NQ, YM and pretty much everything else I have tried.

[NinjaTrader_PatrickG]

ivannp,

As a test, please try resetting your instruments.

• Disconnect from your data feed: NinjaTrader Control Center > File > Disconnect > Select your data feed
  
• Reset your Instruments: NinjaTrader Control Center > Tools > Options > Data tab > Reset Instruments >OK
  
• Restart NinjaTrader > File > Connect > Select your connection

If you are still unable to receive data after the steps above, Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following ticket number in the body of the email: 1344100 ATTN Patrick G

[pkittali]

Same error even after following same steps

I tried the below steps but getting the same error
"Error on loading chart data or 'ES 12-16 Globex': Error (errServerSideNotEntitled) on loading historical data"

[NinjaTrader_PatrickG]

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following ticket number in the body of the email: 1344100 ATTN Patrick G

Please also include a link to this forum thread.