No market data permission for Globex Future error.

[tschalli27]

Hi,

I received the following error message when trying to load a chart for ES.
This is a new error , hasn't occurred before.

I did a reset instrument list, repair DB and removed ES 9-15 from Instrument Manager.


"Error on loading chart data for "ES 09-15 Globex": Historical Market Data Service error message.No market data permission for Globex Future"

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150619.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150619.txt"

I look forward to hearing from you.

[tschalli27]

Email just sent.