Renewal - no response

[hawks67]

Is there a phone number one can call to facilitate the renewal of a paid NT license? I've done the email thing to platformsales, but it appears nobody is manning that account. I'm dead in the water and need to get back up and running...

Thanks in advance.

[NinjaTrader_ThomasC]

Hello hawks67,

Thank you for the post.

Please send an email into platformsales[at]ninjatrader.com so that we may best assist with this inquiry. If you have sent in an email, I would suggest checking your spam/junk folders in the event that the response was filtered into one of these folders.

Please let me know if I may be of additional assistance.

[MoneyHor]

No data feed

I'm in the same boat. I just renewed my live license and was forced to upgrade to the latest version. Upon doing that I lost my data feed (CQG, AMP) and am unable to connect. I called AMP and they said because I am a previous customer NT should be able to set me back up through CQG & my AMP account. I've heard nothing so far from NT. If you're not going to give people a phone number to use for immediate help at least have a live chat option.

[hawks67]

Thank you for your reply. Nothing in the junk folders, nothing in the main folders. One would think this kind of thing - generating revenues for NT - would be given a higher priority...

[NinjaTrader_Brandon]

Hello,

If you have not heard any replies please PM me your email address so I can look into this further and get you taken care of. Note that if you sent this in over the weekend that there can be a large amount of requests in which we will get to as soon as possible.

[MoneyHor]

Thanks Brandon. My connection problem has been fixed.

[NinjaTrader_Ray]

I'm in the same boat. I just renewed my live license and was forced to upgrade to the latest version. Upon doing that I lost my data feed (CQG, AMP) and am unable to connect. I called AMP and they said because I am a previous customer NT should be able to set me back up through CQG & my AMP account. I've heard nothing so far from NT. If you're not going to give people a phone number to use for immediate help at least have a live chat option.

Your license was updated and we sent you an email at 7:13 AM to confirm. You must restart NinjaTrader and you will see that CQG is available on your license.

[hawks67]

I did eventually get a response. Thanks.