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Order not executing
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Order not executing
Hi I noticed that i have one account connection where the order goes to pending inside a strategy but no position is initiated. I think it may have to do with a particular account connection to AMP futures. How do i fix this?Tags: None
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Hello elitetradernyc,
Thanks for posting today.
Please send me your log and trace files for today so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following ticket number in the body of the email:1329291
and the approximate time the pending order took place.
I look forward to further assisting.Alex G.NinjaTrader Customer Service
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Now i got this, on the same strategy: "unable to cancel out unmapped orders" i tried that on SIM account and not live.
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I'm experiencing the exact same issue with a new futures strategy I was trying to start. I have several other equity-based strategies, never had this issue with them, so I suspect it might be something to do with how futures trading is set up, but I can't figure out what. My broker is IB.
Any advice?
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Hello mic414,
Thanks for your post..
Please send me your log and trace files for today so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please provide a link to this forum topic in the message and the date/time of an order this occurred with.BrandonNinjaTrader Customer Service
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similar issue
For the past 2 trading days I have experienced a similar issue with live trading. When trying to submit orders to IB thru the superdom the orders do not go thru to IB and I am unable to cancel them from the dom. The only way I can cancel the orders is shut down NT. I can send the logs if you need them
Thanks
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