Charts not showing all indicators and time

[shali27]

Please help. I have been gone for three months. When I returned my charts stopped working. I have uninstalled Ninja, wiped the previous folder, then started fresh and reintroduced my work by adding in the template and workspace folders. It seems the index charts are the worst.

[NinjaTrader_ChristopherS]

Hello shali27,

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following ticket number in the body of the email:*http://www.ninjatrader.com/support/f...d.php?p=412346

[shali27]

Now I'm getting a message that I'm unable to connect to the remote server. NT is really messed up. Also, I cannot get the ticket number from your link.

[NinjaTrader_ChristopherS]

Hello shali27,

There will be no ticket number for the file request. *The forum link is all that will be needed.*

In regards to the message, please try restarting your PC, modem and router.*

[shali27]

I'm still getting the error message.

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150525.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150525.txt"

I look forward to hearing from you.