GC chart not loading 3/30

[nepenthean]

GC 6/15

Tried IQ and Continuum

I do not get 3/29-3/30 data. I get several bars (1100 tick chart).

I tried reloading historical data. I tried shutting NT down and restarting.

Please advise.

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150330.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150330.txt"

I look forward to hearing from you.

[nepenthean]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150330.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150330.txt"

I look forward to hearing from you.

I will do this, but in the meantime are you able to get today's data?

[NinjaTrader_ChristopherS]

Hello*nepenthean,

Yes, we have been able to receive yesterday's and today's data for the GC 06-15 from IQFeed and Continuum.

There has not been any issues with either of these providers.*

[nepenthean]

Was there something aberrant with trade date 3/30 for GC? I have 4k contracts traded for the RTH session. There was not a holiday.

[NinjaTrader_ChristopherS]

Hello*nepenthean,

I see over 40,000 for the GC 06-15 on 3/30 with Continuum and the RTH template.

Please disconnect from Continuum, reset the instruments and restart NinjaTrader.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

[nepenthean]

Resetting instruments failed to produce a dissimilar result.

IQ told me they could see 141k for pit/electronic sessions.

Please advise.

[NinjaTrader_Brandon]

Hello nepenthean,

Thanks for your reply.

When you are checking the volume for the day how are you doing so? (example: opening a daily chart and applying a VOL indicator)

[nepenthean]

Hello nepenthean,

Thanks for your reply.

When you are checking the volume for the day how are you doing so? (example: opening a daily chart and applying a VOL indicator)

On a daily chart the vol is right, but when review with a tick chart with the rancho dinero profile tool it is off. Those support guys always tell me to contact you guys, but NT has the data.

Closed.

[NinjaTrader_Brandon]

Hello nepenthean,

Thanks for your reply.

Are you seeing the VOL indicator properly displaying on your tick based chart?