Ninja Trader Control Center Not responding

[rwbil]

My NT Platform will not come up. The control center appear and then displays a Not Responding message and you just get an hour glass. Nothing else comes up. I do not want to lose all my settings. Is there a file I can delete to reset NT and try and get it to come up.

Robert

[NinjaTrader_CodyB]

Hello,

Thank you for writing in.
To troubleshoot the matter please use the following steps to launch NinjaTrader without any workspaces.
. You will have the option to reopen these after our tests.
* Shut down NinjaTrader
* Navigate to (My) Documents\NinjaTrader 7\workspaces
* Delete the file named "_Workspaces.XML".
* After deleting this file, restart NinjaTrader which should startup without any workspaces.
* Once NinjaTrader has started on just the control center, please open a few new chart and test for the issue.
*Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.

If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.
Please let me know if the matter persists with the new workspace.