Wrong signal

[vit007]

Hello . Im trying to connect my strategy to collective 2 and connection is ok they can see my computer but no trades going threw. Their log shows wrong symbol CLK5K5 but I have collective2-- QCLK5 which is a wright one, its for may crude future contract. So how its possible they receiving a wrong signal.??? IM running NT7 on the Commercial network services VPS wiht Wind. 2003.
Vit

[NinjaTrader_ChelseaB]

Hello vit007,

Have you added the asterisk to the symbol map for this instrument as outlined in the help guide?

http://www.ninjatrader.com/support/h...ollective2.htm

See the section 'How to enable an instrument'.

[vit007]

Yes I did it didnt work and they email me not to put asterisk ???

[vit007]

from collective email

Sorry, Vitali:

I can only tell you what is arriving to C2.

You are sending this symbol:

CLK5K5

I just double-checked, and this is what is being sent.

The valid symbol is QCLK5

Since you are using NinjaTrader, I'm going to ask you to contact NinjaTrader for support on this particular issue. It definitely sounds like a configuration issue of some kind.

Hi Vitali,

Simply remove the asterisk. This should work.

I will close the ticket but let me know how it goes.

Alen Salvador
Collective2 LLC
Telephone: +1-914-610-3979
Skype: alensalvador_c2

[NinjaTrader_ChelseaB]

Hello vit007,

May I have a screenshot of the symbol mapping for this instrument?

To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.

Click here for instructions

Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

Click here for detailed instruction

[vit007]

Hi. my NT7 runs on VPS with Window 2003. So my computer cant take picture of it ???

[NinjaTrader_ChelseaB]

Hello vit007,

Use the snipping tool on the VPS server.

[vit007]

Hello vit007,

Use the snipping tool on the VPS server.

No Snipping Tool after search . I will move to higher Window hopefully it will solve the problem

[NinjaTrader_ChelseaB]

Hello vit007,

The snipping tool should be included with all Windows OS's made after XP.

This can be found in All Programs -> Accessories -> Snipping Tool.

I'm not certain this can be removed, but if it was removed by the VPS, you should still be able to hit Alt+Print Screen to take a screenshot. Once taken you would need to paste this into paint.

If you are still unable, please send an email to platformsupport [at] ninjatrader [dot] com and include a link to this forum thread. I will set up a time with you so that I may assist.

[vit007]

Hello vit007,

The snipping tool should be included with all Windows OS's made after XP.

This can be found in All Programs -> Accessories -> Snipping Tool.

I'm not certain this can be removed, but if it was removed by the VPS, you should still be able to hit Alt+Print Screen to take a screenshot. Once taken you would need to paste this into paint.

If you are still unable, please send an email to platformsupport [at] ninjatrader [dot] com and include a link to this forum thread. I will set up a time with you so that I may assist.

Thanks for your reply I have latest window and for picture it -- wind +PrtSC-- it take picture of my comp. screen but not VPS ???

[vit007]

Hello vit007,

The snipping tool should be included with all Windows OS's made after XP.

This can be found in All Programs -> Accessories -> Snipping Tool.

I'm not certain this can be removed, but if it was removed by the VPS, you should still be able to hit Alt+Print Screen to take a screenshot. Once taken you would need to paste this into paint.

If you are still unable, please send an email to platformsupport [at] ninjatrader [dot] com and include a link to this forum thread. I will set up a time with you so that I may assist.

Finally got a pictures its works when VPS partially open
Hopefully its help

[NinjaTrader_ChelseaB]

Hello vit007,

Thank you for your note.

This symbol mapping is not correct.

Try using *QCL without the K5 and including the asterisk.