Problem updating to 7.0.1000.27

[dallasstarsfan]

Dear SIr or Madame:

I attempted to update NT today to the most recent version and I get an error message asking me to sign in as administrator. I am using my license key and following instructions. Can you please assess the problem or let me know what I need to do?

Thanks in advance,

DSF

[NinjaTrader_PatrickH]

Hello DSF,

Thank you for your post.

Right click on the installer you have downloaded and select 'Run as administrator'.

[dallasstarsfan]

Thanks for the response, but this doesn't appear to be an option. When I right click the file I have open file, always open files of this type or show in folder, but run as administrator is not an option. I'm using Windows seven. When I open the file I can run it, but running as an administrator is not an option. Any other suggestions?

Thanks,

DSF

[eDanny]

You may not be logged in on an Administrator account in your windows. You need to have Admin privileges to install stuff in Windows 7.

Dan

[NinjaTrader_PatrickH]

Hello DSF,

Dan is correct, you will need to be logged in as the administrator on your PC.

[dallasstarsfan]

Thanks Dan and Patrick.

[dallasstarsfan]

I'm still having a problem with trying to download the most recent version of NT. I have confirmed that I AM signed in as the administrator. I can download the file, but running the file as an administrator is not one of the options. I am running WIndows Seven and NT 7.0.1000.23.

I have tried starting NT by right clicking it from the start menu and running it as an administrator and that doesn't seem to help.

I am able to download the file and agree to the NT terms, but when it attempts to download the new version to the C drive I get the error message stating that I need to sign in as an administrator.

I have also been getting an error message when I attempt to go into global simulation mode stating that there is an active strategy running on a live account and I am NOT running any strategies at all (indicators yes, strategies no.)

Could this be a problem with version 1.0.1000.23?

Does it make any sense to uninstall NT and then reinstall it?

Any ideas will be appreciated.

Thanks!

DSF

[NinjaTrader_PatrickH]

Hello DSF,

Thank you for your response.

There should be no issue with the current installed version. Can you contact us at platformsupport[at]ninjatrader[dot]com to schedule a support call to look into this matter?