Login failed Ninjatrader Continuum

[babba]

I downloaded the latest version of Ninjatrader and now I get this message when I try to login. Tried restarting the program several times but still get the same message. Please advise. Thank you.

[NinjaTrader_CodyB]

Hello,
Thank you for your post.

A basic uninstall and reinstall should resolve:
NOTE: This will NOT remove any of your indicators, workspaces, charts, connections, or other settings.

• Close all running applications.
• Make sure NinjaTrader is closed from the Windows Task Manager:
  
  • Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
  • Processes tab
  • Locate and highlight "NinjaTrader.exe" > Click "End Process"
  
  
• Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
• From Add and Remove Programs select NinjaTrader 7 and click Remove.
• Navigate to the following folders and delete any "NinjaTrader 7" folders located here:
  • C:\Program Files (x86)\
  
  or
  
  • C:\Program Files\

Once these steps are completed, download and install NinjaTrader from the link below:

• http://www.ninjatrader.com/download-registration.php

Please let me know if you are unable to connect after reinstalling.

[babba]

Followed what you suggested, now it is fixed. Thank you.