Charts are blank

[humseepr]

Hi
When I load my workspace, some of my charts are blank. I have tried to reload date and reset database without help. What to do?

[NinjaTrader_CodyB]

Hello humseepr,
Thank you for your post.
Please send me your log and trace files for today so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=72071
I look forward to your reply.

[humseepr]

Im not able to send the files. When i try to send the files, a new internet window just opens.

[humseepr]

It is the same problem as Sandman:

http://www.ninjatrader.com/support/forum/showthread.php?t=51560

[NinjaTrader_CodyB]

Hello,

Please send an email to platformsupport[AT]ninjatrader[DOT]com with ATTN Cody and the link to this post. http://www.ninjatrader.com/support/f...ad.php?t=72071

Please manually attach your most current log and trace files to your email, so I may investigate this matter further.
You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20150219.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20150219.txt"

I look forward to assisting you further.