Uninstalled then Reinstalled account issues

[peregrine]

I uninstalled then reinstalled and am now having issues with CHART TRADER.

My Live account balance shows in the Control Center, yet in Chart Trader I am unable to scroll sim to my account. It seems frozen.
Thus I don't even know if I right click on the chart if a LIVE trade or sim trade will be activated.

In my uninstall I copy/pasted my license number.

Any suggestions?

[NinjaTrader_Jason]

Hello peregrine,

Can you please make sure your live license key is entered at Control Center-->Help-->License Key.

Connect to your live connection via Control Center-->File-->Connect.

Subsequently uncheck 'Global Simulation Mode' at Control Center-->File.

You will now be able to select your live account and trade it. As long as 'Global Simulation Mode' is disabled you can switch between the sim account and live account. If enabled, it will have the sim101 selected - greyed out - which cannot be changed.