No Data Feed

gdavis74

Junior Member

Join Date: Feb 2013

Posts: 104
#1

No Data Feed

01-20-2015, 04:40 PM

Today I had an ES contract closed by the trade desk just before 5:15pm eastern. I did not get it closed in time so they closed it.

Would this be why my data feed is no longer working? It actually stopped updating earlier today and I restarted NT7 and it started working again.

thanks
Tags: None
NinjaTrader_DaveI

NinjaTrader Customer Service

Join Date: Oct 2014

Posts: 1385
#2

01-20-2015, 04:51 PM

Hello,

That may be the case, but there could be a variety of other factors affecting the data feed, as well. Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support. (Please do not attach the files in the forum)

Please reference the following ticket number in the body of the email: 1240796

I look forward to your reply.

Dave I.NinjaTrader Product Management
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