Opening Workspace causing NT to crash

[jfalbert19]

I'm using NT6.5.1000.1. When I start NT it restores workspaces that were previously open, and loads the data for the charts based upon the historical data I had stored. I then connect to my data feed, Zenfire, and the existing workspaces work fine. I then try to open a second workspace that exists, but is not currently open. Thats when the program crashes. Each workspace only has 2 active charts apiece.

Now, if I open the second workspace prior to connecting to my datafeed, and let NT load the historical data for those charts, and then connect to my datafeed, NT works fine.

Any suggestions?

Thanks,

Jeff

[NinjaTrader_Ray]

Sounds like your workspaces are corrupt. Please follow the directions below, you will lose any saved workspaces.

- Shut down NT
- Delete contents in the folder My Documents\NinjaTrader 6.5\workspaces
- Restart NT

[jfalbert19]

Still not working

So I tried your suggestion, and deleted my workspaces. I restarted and reloaded the 2 charts, and set up a new workspace. Then connected, and everything worked okay.

Then, I changed instruments on both charts, saved as a new workspace. Then closed that workspace, and attempted to reopen the original workspace. That's when NT essentially froze, and couldn't load the charts for that workspace. I then tried to close that workspace, and the whole thing froze.

Other suggestions?

Thanks,

Jeff

[NinjaTrader_Jason]

Hi,

I tested your steps on my end and I was not able to reproduce the issue; upon opening the 'original' workspace, it opened as expected.

I suggest to perform the steps Ray listed once more to see if you can reproduce the freeze up again.

In addition, can you please tell me your PC specifications, such as processor speed, amount of RAM and what version of Windows you are running.

[jfalbert19]

Still no luck

So I repeated the process, still having it freeze or crash. My computer setup is Windows XP-SP2, Intel 1.73 Ghz processor, and 1 GB RAM.

[NinjaTrader_Jason]

Hi,

Please send an email to support AT ninjatrader DOT com, put "Attn Jason" in the subject header and reference this post.