Unable to connect Mirus and AMP Futures

[max-td]

same here : zenfire live account is running /
demo acc. on a second machine --> does not connect today

[NinjaTrader_Jason]

dedede, trading cube and max-td, did you sent an email to support[at]ninjatrader[dot]com for instructions?

Let me know if you are not able to connect after following these instructions.

[palinuro]

dedede, trading cube and max-td, did you sent an email to support[at]ninjatrader[dot]com for instructions?

Let me know if you are not able to connect after following these instructions.

First post to this thread, but I have had the same problem with my Mirus demo account. Tried a new demo account with Amp, and the problem persists.

Emailed support, but the instructions did not resolve the problem.

I am still able to connect to IB data, however.

I was going to try a complete reinstall, but if so many are having the same problem it's unlikely to be some corruption on my machine.

- palinuro

[NinjaTrader_Jason]

Hello palinuro,

As far as I know, almost all users are able to connect after following the instructions.

Could you please send a note to support[at]ninjatrader[dot]com including the new logon credentials, so I can test your connection on my end. Please reference this forum thread.

In the mean time, please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking the Zen-Fire connection somehow.

[jpbaldwin]

I just got an email from a colleague

Mirus Futures has advised that due to exchange regulations, the SIM username and password that was once used is no longer valid. This has resulted in all MIRUS SIM users on Ninja Trader to have lost their connection.

There is a very simple solution for this and all NINJA MIRUS SIM users will need to follow this process to enable their SIM accounts to become active again.

You only need to update your username and password in your current version of Ninja Trader - no need to delete Ninja Trader and reinstall.

To get a new username and password, go to www.mirusfutures.com and request a free download of Ninja Trader. Look for the Zenfire symbol and click on the "Start your FREE Real Time DEMO". Enter your details and click "Start Demo now" button. You will be taken to the download but you do not need to go any further with this. All you are needing from this process is the username and password which will be sent to you after you have requested the free download which will be sent via the email address you provided in this step.

Once you have received your username and login via email, you can go to the control center of your Ninja Trader. Go to Tools/Account connections and select the demo version of your Zenfire datafeed (most of you would have named this "demo"). Once selected, click on "Change" and keep entering until you get to the page containing the username and password.

Enter your new username and password and click through until you reach "Finish". This demo account connection should now be active for you to connect to Zenfire and trade in SIM

Doesn't affect Live Accounts apparently, mine is working fine.

Jase

[Creamers]

New Login

THX for the info!