Barchart data

[robinhenderson1991]

Hello,

I have a premium subscription with Barchart for NYMEX real-time level II in-depth data, yet I don't seem to receive level II in the NinjaTrader Level II screen, and I also can't retrieve historical bid-ask quotes.

Need help.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[robinhenderson1991]

I have sent you an e-mail.